Curriculum Vitae for Keith A. Gillette

Experienced information technology professional with proven management, interpersonal, & technical skills. Master's degree in information systems management. Budgeting, procurement, supervision, project management, facilities design, policy development, & process improvement experience. Excellent oral & written communication skills. Proficient in user support & training. Certifications & experience in network & systems administration.

HIGHLIGHTS

EXPERIENCE

Lake Forest Country Day School (2004-Present)

Independent PS - 8th grade elementary school, Lake Forest, Illinois

Director of Information Technology (2004-Present)

Accomplishments
As Master Facilities Planning Committee member, coordinated IT infrastructure for $18 M renovation.
Managed planning, design, procurement, & cut-over to new gigabit network & cable plant.
Selected & implemented VoIP telephone system, reducing analog cabling outlays for new building.
Coordinated preliminary study, pilot, & full deployment of Tablet PCs to all faculty & administrators.
Secured funding & coordinated installation of mounted network LCD projectors to 34 classrooms.
Transitioned IT procurement from piecemeal to all-at-once replacement using equipment financing.
Information Technology & Information Literacy Chairperson for school reaccreditation committees.
Served on LFCDS Strategic Planning Committee, preparing IT Strategic Planning Brief.
Chaired Strategic Plan Technology Committee to implement IT-related objectives of Strategic Plan.
Restructured IT Department, developing new staffing model, & hiring & training new employees.
Established ITIL/ITSM Service Center, creating incident/problem/configuration management databases.

Responsibilities
Manage Information Technology department, supervising 3 FT employees.
Prepare & manage annual departmental budget, including 10-year budget projection cycle.
Participate in school-wide planning and decision-making as member of administrative team.
Coordinate system administration, user support, & training for 500+ user campus gigabit network.

Conserve School (2000-2004)

Independent coeducational boarding high school, Land O' Lakes, Wisconsin

Information Technology Manager (2000-2004)

Accomplishments
Participated in all aspects of planning and start-up of new boarding high school.
Co-created Computer Technology Strategic Plan & startup budgets for technology-focused school.
Oversaw campus fiber/copper/coax cable plant, computer rooms, & A-V facilities design.
Conceived, planned, & launched successful school-owned laptop program for 170 users.
Managed $3.2 million information technology startup budget, ~$500,000 annual budget.
Designed & programmed in-house databases, including on-line student life incident reports.
Designed, documented, & implemented all information technology systems & support processes.

Responsibilities
Managed highly-regarded Information Technology department, supervising 2.5 FTEs.
Prepared & managed annual ~$500,000 departmental budget, RFP/RFQ/procurement processes.
Coordinated system administration, user support, & training for 200 user campus gigabit network.
Participated in school-wide planning and decision-making as member of administrative team.
Served as a House Parent for 10 high school girls, providing in loco parentis supervision & support.
Chaired Sustainable Practices Committee, authoring ISO 14000 Environmental Management System.

Texas Animal Health Commission (1996-1999)

State of Texas, Austin, Texas

Assistant Director, Information Resources (1997-1999)

Accomplishments
Instituted centralized software metering & distribution systems for significant cost savings.
Co-developed departmental Biennial Operating Plan, budget, project plans, & Risk Analysis.
Created intranet documentation system, authoring 150 pages of procedure & setup documents.
Developed integrated project planning, time reporting, & budget monitoring databases.

Responsibilities
Managed agency's statewide WAN & office LANs, PBX telephone switch, & voice mail.
Administered all UNIX, AppleShare, Web, & remote access servers, Macintosh system setup.
Assisted with department planning, budgeting, procedure & documentation development.
Acted as Information Resources Department Director in absence of IR Director.

Network Manager (1996-1997)

Accomplishments
Completed installation of ISDN & Frame Relay WAN links connecting all agency offices.
Installed & configured new UltraSparc database server & coordinated data migration.
Leveraged existing network infrastructure to replace failing local backups with centralized system.
Rewired central office MDF, adding Ethernet switch & hubs, making all data ports live.

Responsibilities
Managed agency's statewide WAN (13 sites connected via ISDN, FR, T1) & Ethernet LANs.
Administered Solaris 2.5.1 & NeXT BSD UNIX servers (backups, sendmail, POP3, DNS).
Administered central office AT&T Merlin Legend PBX telephone switch & Audix voice mail system.
Administered AppleShare servers & Macintosh system setup for 150 machines.
Provided advanced troubleshooting & Help Desk support for 200 users statewide.

Data Systems Office (1996)

Division of Housing, University of Wisconsin, Madison, Wisconsin

Residential Network (ResNet) Coordinator (Position Transfer, 1996)

Accomplishments
Effectively scaled support system to handle tenfold increase in user calls over previous year.
Brought 11 more residence halls (3,500 students) on-line with new video & data services.
Helped coordinate free Ethernet card installation fairs serving more than 800 residents.

Responsibilities
Coordinated in-room troubleshooting & support for 8,000 Ethernet & cable TV connections.
Hired, trained, & supervised 7 student staff to provide in-room network troubleshooting.
Designed & implemented additional services for the residence hall data & video networks.
Administered 330 SNMP manageable hubs & 8 routers on Ethernet network with ATM backbone.
Helped provide troubleshooting & software support for 150 MS-Windows/Netware LAN users.

Academic Resources & Computers in Housing (1990-1996)

Division of Housing, University of Wisconsin, Madison, Wisconsin

Residential Network (ResNet) Coordinator (1995-1996)

Accomplishments
Created ResNet User Manual & World Wide Web-based resources for ResNet users.
Designed effective user support system integrating campus help desk & ResNet Specialists.
Brought 10 residence halls (3,000 students) on-line with new video & data services.
Worked with campus IT reseller to provide discounted in-hall Ethernet card installations.
Designed physical & network layout for & directed setup of new computer center.

Responsibilities
Coordinated in-room troubleshooting & support for Ethernet & cable TV connections.
Diagnosed & resolved network connectivity problems on Windows & MacOS computers.
Hired, trained, & supervised 4 student staff to provide in-room network troubleshooting.
Supervised all aspects of technical operations for 4 computer labs with 240 computers.
Participated in planning & policy-making for 4 computer centers with staff of 50.

ARCH Assistant Coordinator (1994-1995)

Accomplishments
Designed physical & network layout for & directed setup of new computer center.
Implemented software-metering & accounting measures, passing UW-System audit.
Initiated first Web site advertising ARCH services & providing on-line reference for staff.
Developed long-range plans for replacement of outdated computer equipment.
Coordinated volunteer equipment donation, benefiting a community service agency.

Responsibilities
Participated in budgeting, planning & policy-making decisions for 4 campus computer centers.
Directly supervised, trained, and evaluated 9 student staff members.
Coordinated all aspects of technical operations for 4 computer centers with 200 computers.
Coordinated technical support for 10 UW-Housing offices, supervising 2 liaisons.
Purchased hardware & software for ARCH centers & Residence Life Offices.

Technical Coordinator (1993-1994)

Accomplishments
Designed physical & network layout for rewiring of largest of 4 computer centers.
Successfully directed transition from AppleShare to Novell Netware fileserver.
Developed Macintosh system configuration adopted by UW-Madison campus InfoLabs.
Initiated on-line record keeping for all aspects of administrative operations.

Responsibilities
Participated in interviewing, hiring, training, & supervising 45 student staff.
Supervised Tech Team members in fixing software & minor hardware problems.
Designed, implemented, & maintained system setup for 200 MacOS & Windows PCs.

Tech Leader & Staff Software Consultant (1992-1993)

Diagnosed & resolved Macintosh & PC hardware, software, & network problems.
Developed new system setup strategies for Macintosh computer systems.
Honored with ROSE (Recognition of Outstanding Student Employee) Award.

Staff Software Consultant (1990-1992)

Provided computer software assistance & campus resource referrals for users.
Conducted large-group & one-to-one training on Macintosh & MS-Windows software.

Wendt Engineering Library

Engineering Department, University of Wisconsin, Madison, Wisconsin

Microcomputer Support Specialist (Summer 1994)

Implemented Macintosh Timbuktu front-end for PC-based network CD-ROM databases.
Diagnosed & resolved software problems on Macintoshes in Wendt Library InfoLab.

First National Bank of St. Croix Falls

St. Croix Falls, Wisconsin

Customer Service Representative (Summer 1992)

Assisted both private & business customers to satisfy community banking needs.
Verified & transmitted cash for customer transactions & internal bank processing.

Office Assistant & Computer Consultant (Summer 1991)

Initiated upgrade & executed installation of new hardware & software on bank PCs.
Trained & assisted bank employees on MS-DOS & Windows software operation.
Translated & updated all bank database, spreadsheet, & word-processing data files.
Performed clerical tasks including typing, filing, copying, & data entry.

EDUCATION

Capitol College (2000-2004)

Laurel, Maryland

University of Wisconsin-Madison (1990-1995)

Madison, Wisconsin

Bachelor of Science degree in Philosophy; Certificate in Integrated Liberal Studies (ILS).
Completed core Computer Sciences degree courses in programming & architecture.
Twice on Letters & Science Dean's list; Cumulative GPA of 3.1/4.0, 3.8/4.0 in major.

Saint Croix Falls High School (1986-1990)

Saint Croix Falls, Wisconsin

Graduated with honors as class valedictorian; cumulative GPA of 3.9/4.0.
Academic Excellence Scholarship, Academic Fitness Award, National Merit Commended Scholar.
Freshman Class President, President of A/V Club, National Honors Society, Debate Team.

Professional Certifications

Certified Cisco Network Associate (CCNA). Awarded October 2001; Recertified October 2004.

University of Texas Telecommunications Certificate. Awarded March 1999.
Continuing Engineering Studies series (136 hours of instruction). January 1997 - March 1999.

Category V & Fiber Optic Certifications. Awarded February 1999.
Nat'l. Assoc. of Communications Contractors classes/exams (16 hours of instruction). February, 1999.

Master UNIX Administrator. Awarded February 1999.
Web-based skills examination. February 1999.

Certified TCP/IP Network Analyst. Awarded October 1998.
ACE/PONSI recognized class/exam series from ARG (64 hours of instruction). July - October 1998.

Continuing Professional Studies

Performance Excellence for Nonprofits. Half-day program. September 2007.
Six Sigma Green Belt. Eighty hour instructor-led course. August 2006.
Building Cisco Scalable Internetworks (BSCI). Self-paced CD-ROM course. October 2004.
ISACS Institute for Leaders and Learners. Three day leadership conference. June 2002.
CCDS Laptop Institute. Three day conference on laptops in education. February 2002.
Managing Multiple Priorities. Eight hour instructor-led course. March 1999.
Video Conferencing Communications. Twenty-four hour instructor-led course. March 1999.
Network Design Certification Training. Eight hour instructor-led course. February 1999.
Fiber Optic Certification Training. Eight hour instructor-led course. February 1999.
Category V Certification Training. Eight hour instructor-led course. February 1999.
Telecomm. Management & Regulation. Twenty-four hour instructor-led course. February 1999.
The Power Principle. Eight hour instructor-led course. January 1999.
Digital Communications. Twenty-four hour instructor-led course. November 1998.
Network Management. Twenty-four hour instructor-led course. October 1998.
Internetworking with TCP/IP. Twenty-four hour instructor-led course. July 1998.
Troubleshooting TCP/IP Networks. Sixteen hour instructor-led course. July 1998.
Data Communications. Twenty-four hour instructor-led course. March 1998.
Advanced Cisco Router Configuration. Forty hour instructor-led course. June 1997.
Solaris 2.x Administration. Forty hour instructor-led course. February 1997.
Network Design & Management. Twenty-four hour instructor-led course. January 1997.
Modern Telephony. Twenty-four hour instructor-led course. October 1998.
FileMaker Developer's Conference. Three day symposium. September 1998.
Successful Project Management. Eight hour instructor-led course. November 1997.
First Things First. Eight hour instructor-led course. September 1997.
Systems Analysis Fundamentals. Eight hour on-line course. August 1996.
TCP/IP Architecture & Routing. Eight hour on-line course. July 1996.
LAN Management & Troubleshooting. Eight hour on-line course. June 1996.
UNIX Technical Awareness. Eight hour on-line course. June 1996.
Effective Supervisor Communication. Eight hour workshop. April 1995.

PRESENTATIONS

Cyber Safety

Demonstration of Internet technologies & facilitated dialogue on threats to children.
Presented semi-annually to LFCDS parents, October 2004 - December 2006.

New Employee IT Orientation

Multimedia overview of organizational IT operations & hands-on computer & phone system training.
Presented annually to school staff & as required, August 2000- August 2007.

Zen & the Art of the Empty Inbox

Getting Things Done-based time & task & stress management using Microsoft Outlook.
Presented to Conserve School students & faculty, March 2004. LFCDS faculty, October 2007

Navigating the Internet

Hands-on lecture/workshop on Internet use, operation, & history.
Presented to TAHC Staff monthly, March 1997 - August 1999.

Staffing Style Secrets

Hands-on workshop covering customer service strategies for lab consultants.
Presented to ARCH Staff, August 1993, January 1994, August 1994, January 1995, January 1996.

Introduction to Internet

Multimedia overview of Internet services including e-mail, WWW, & gopher.
Presented to UW-Madison Residence Life Professional Staff, August 1994, February 1996.

Network Topology Tour

Graphical overview of campus & local area networks with packet-routing role-play.
Presented to ARCH Staff, August 1993, August 1994, March 1996.

Flat-file Database Design

Introduction to database terminology, design, & implementation.
Presented to ARCH Executive Staff, August 1993.

PROFICIENCIES

Management

Oral & written communication, presentation, & teaching.
Supervision, including hiring, training, coaching, evaluation, & discipline.
Process definition, documentation, optimization.
Project initiation, tracking, control, & completion.
Detail-oriented organization & management.
Needs assessment, system specification, design, & implementation.

System Administration

Workstation OS: Windows 3.0-XP, & MacOS 6.0.5-10.5, GNU/Linux (RedHat, Debian, & Ubuntu)..
Server OS: Windows 2000/2003 Server, Netware 3.12/4.1, & AppleShare 2.0-6.1, Solaris 2.4-2.7, BSD 4.3-4.4.
Network Directories: Active Directory, Novell Directory System, NetInfo, NIS/YellowPages.
Email server: Microsoft Exchange 2000/2003, sendmail, POP, & Postfix.
Domain Name System: BIND, Microsoft DNS
WWW server: Microsoft IIS & Apache.
Firewall: Cisco PIX & Microsoft ISA.
Phone system: Avaya Definity & Merlin Legend PBX, ShoreTel ShoreWare VoIP.
Layer 1 Networking: 10/100/1000 Ethernet, ISDN, FR, T1, ATM, ADSL.
Layer 2 Networking: 3COM, Cisco, Foundry Ethernet hubs & switches.
Layer 3 Networking: Cisco & Foundry TCP/IP, AppleTalk, IPX routers.
Wireless Networking: Cisco & Foundry 802.11a/b/g wireless access points.
PDA: Palm, Windows Mobile, Blackberry.
Software Deployment: OnDemand WinInstall, Wise PackageStudio, ScriptLogic Desktop Manager.

Software

Page Layout: Ready, Set, Go!, Adobe PageMaker, Adobe InDesign, Microsoft Publisher, QuarkXPress.
Office Productivity: Microsoft Office, OpenOffice, AppleWorks, WordPerfect.
Graphics: Adobe PhotoShop, Macromedia Freehand, Deneba Canvas, The GIMP.
Project Management: Microsoft Project, Primavera SureTrak.
Video: iMovie, Windows MovieMaker.
WWW: Macromedia DreamWeaver, Linspire Nvu.

Development

WWW: HTML/CSS, XML/XLST, & JavaScript content creation.
Scripting: AppleScript, VBscript, batch files, Perl, & shell scripting experience.
Database: design & administration with FileMaker Pro 2.0 - 9.0, Sybase, Microsft SQL 2000, MySQL.
Programming: Pascal, C, C++, Visual Basic, & Java familiarity.

MEMBERSHIPS

American Society for Quality, Senior Member
Consortium of School Networking
Lake Michigan Area Independent Schools Technology Directors
Illinois K12 Chief Technology Officers

REFERENCES

EMPLOYMENT INFORMATION

Location: Relocatable: Madison, WI; Raleigh/Durham/Chapel Hill, North Carolina; Washington, DC; New England; UK; Ireland; New Zealand.

KEITH A. GILLETTE

SUMMARY